FAQs

WHY DOES MY ORDER STILL SAY "IN TRANSIT"?

USPS has been experiencing shipping delays across the country. We apologize if your coffee arrives later than expected. 

WHEN CAN I EXPECT MY COFFEE?

We ship on Thursday, Friday, or Saturday depending on the roaster's roasting schedule the following week after your order is placed. This ensures your order is roasted fresh and we can accommodate each roaster's schedule.

CAN I DELAY MY FIRST ORDER?

Yes, send us a message and let us know when you would like the order to ship (we ship weekly on Thursday, Friday, or Saturday). 

AM I ABLE TO CHANGE MY SUBSCRIPTION OR SKIP A SHIPMENT?

Yes, you have full control over your coffee subscription in your customer account under manage subscriptions.

HOW DO I CHANGE MY ADDRESS, BILLING INFO, OR PAYMENT METHOD?

You can change all of this in your customer account. Any changes to shipping address only affect future orders. Please contact us if you would to change the shipping address of an order that has already been processed. 

CAN I JOIN THE COFFEE CLUB EVEN IF I DON’T LIVE IN COLORADO?

Yes! We love giving people the opportunity to try Colorado coffee. Who knows, maybe someday Native Coffee Club will come to your state.

CAN I GIVE NATIVE AS A GIFT?

Of course you can! We offer 3, 6, and 12 month gift subscriptions to Native Coffee Club .

DO YOU SELL COFFEE PODS?

At this point, Native Coffee Club is unable to find a way to distribute coffee pods without hurting the environment. We would encourage you try our coffee with a re-usable coffee pod adaptor.

WHAT KIND OF PACKAGING DO YOU USE?

We use the selected roaster's coffee packaging. For shipping, we have custom packaging so you know the shipment is from us.

I KNOW A ROASTER YOU SHOULD FEATURE!

We're always looking for new partners! Please let us know on our Contact Us page.

THIS IS AWESOME! HOW CAN I HELP?

This is a team effort! Introduce Native Coffee Club to your friends and follow us on social media!